LITHE | EL SALVADOR

Returns and Refunds Policy

This policy explains how Lithe Custom Apparel ("Lithe") handles returns, reprints, and refunds. Every shirt is made to order with the design you picked or uploaded, so the policy covers problem items, not changes of mind.

In short: you have 3 days from receiving your order to tell us about a defect or an error. If the claim is approved, we reprint, replace, adjust, or refund at no cost to you.

What it covers

We accept returns of defective items, or items that do not match what you ordered. This includes:

3-day window

Tell us within 3 days of the date you receive your order.

This window does not shorten any warranty or claim period set by Salvadoran consumer law.

How to request a return

What we do if the claim is approved

We review each claim against the confirmed order, the files you sent, and the item delivered. If it is approved, we repair, replace, reprint, adjust, or refund your order, as the case requires, at no cost to you and in line with Salvadoran consumer law.

A payment reversal applies in the cases provided by Salvadoran consumer law, including a withdrawal right that applies, non-delivery, an item that does not match the order or is defective, and payment-system billing errors.

Changes and items without a defect

Because every garment is made to order, we do not accept returns or exchanges of items without a defect. Changes to size, color, or design must be requested right away, before payment is approved and production starts: after that a change may be technically impossible or need a new quote and your written acceptance.

This does not limit the rights you cannot waive under the law, including the right of withdrawal where it applies.

Your rights

Nothing in this policy removes the rights you cannot waive under Salvadoran consumer law, or your access to the Defensoría del Consumidor (the consumer protection office). The full Terms and Conditions cover orders, payments, delivery, and claims.

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